My Cart

Close

Shipping & Returns

FREE STANDARD SHIPPING FOR ORDERS OVER $20.00 AUSTRALIA WIDE*

 

All Express Post will incur an additional charge see below. Sample Orders at $12.50 and do not receive free postage.

Delivery times are estimated from the time you receive the dispatch email from Australia Post.

All orders are dispatched from Adelaide, South Australia using eParcel and Express eParcel.

All parcels can be tracked and require a signature upon delivery. If unavailable, your delivery will be located at your nearest Post Office.

 Orders within Australia

Within Australia
Estimated Delivery Time*
 Price Effective 24/11/15
SA
eParcel 1 - under $20.00  2 Business Days $10.00
eParcel 1 - over $20.00
2 Business Days
FREE
Express eParcel - under $20.00
1-2 Business Day*
$15.00
Express eParcel - over $20.00
1-2 Business Day*
$5.00
VIC
eParcel 1 - under $20.00
4 Business Days $10.00
eParcel 1 - over $20.00
4 Business Days
FREE
Express eParcel - under $20.00
1-2t Business Day
$15.00
Express eParcel - over
$20.00
1-2 Business Day
$5.00
NSW, ACT, TAS
eParcel 1 - under $20.00
3-4 Business Days $10.00
eParcel 1 - over $20.00 
3-4 Business Days
FREE
Express eParcel - under $20.00
1-2 Business Day
$15.00
Express eParcel - over $20.00
1-2 Business Day
$5.00
WA, QLD, NT
eParcel 1 - under $20.00
5-6 Business Days
$10.00
eParcel 1 - over $20.00
5-6 Business Days
FREE
Express eParcel - under $20.00
1-2 Business Day
$15.00
Express eParcel - over  $20.00
1-2 Business Day
$5.00

 

International Orders

Please note: these estimated delivery times are from Australia Post website.
The delivery times are an estimation and not a guarantee. If your package is delayed please contact Australia Post.

All international parcels are un-trackable until they reach New Zealand. In some cases you may be able to use tracking number provided on www.nzpost.co.nz/tools/tracking.
Media Makeup Store does not accept any responsibility for parcels being lost by Australia Post.

 

NEW ZEALAND Estimated Delivery Time* Price
Standard Post up to 500g 8-12 Business Days $19.73
Standard Post up to 1kg
8-12 Business Days
$31.40
Express Post up to 500g
5-8 Business Days
$28.74
Express Post up to 1kg
5-8 Business Days
$40.13

 

Please note: these estimated delivery times are from Australia Post website.
The above delivery time are an estimation and not a guarantee. 
Media Makeup Store does not accept any responsibility for parcels being lost by Australia Post.

Payment Options

Media Makeup Store accepts VISA, MasterCard, Direct Deposit and Money Orders for all product orders. Media Makeup Store does not accept Cheques, American Express and Diners. For direct deposit payments please contact us on 08 82233233 or email info@mediamakeup.com.au for bank details.

Deliveries

All Express orders received before 12pm will be processed the same business day.

All Standard orders will be processed within 1-2 business day.

Orders received at Media Makeup after 12pm may be processed the following business day. Orders received on weekends and public holidays will be processed the next business day.

Credit card payments will be processed immediately. Direct deposit or money order payments will be processed once the payment is received into our account.
 

Returns and Exchanges

If your order is incorrect or faulty, please contact in the first instance via email info@mediamakeup.com.au or by telephone 08 8223 3233 within 14 days of purchase receipt.

Media Makeup Store strives itself on the highest quality customer service and premium cosmetic products. If you feel that the item(s) you have purchased do not meet this expectation, then you may exchange it in its original condition within 30 days for a full exchange of the purchase price. Refunds will not be given on change of mind. All exchange or refunds must include proof of purchase.

In the case that the item is defected, Media Makeup Store will offer a full refund or exchange of the purchase price and will cover all return postage charges.

Media Makeup Store offers samples on a wide range of selected products. Where samples are unavailable, Media Makeup Store will offer an exchange on products purchased where you are unsatisfied with the colour/texture. All other items will only be refunded or exchanged in its original condition (unopened and in original packaging). All freight charges are to be covered by the client unless item is defective or due to allergic reaction. Samples are non-refundable.

We cannot accept returns that we genuinely believe have been used, including tested. Media Makeup Store must be contacted for product evaluation before the product is returned. In the case where no refund is available, the customer will be notified and it is the customer’s responsibility to arrange return postage to them.

In the case that you have an allergic reaction, Media Makeup Store is to be notified immediately for a full refund of the purchase price. For returns due to allergy, the item must have less than 20% used or there will be no refund. Media Makeup Store will require photographic proof and description of the reaction before a refund is offered. Media Makeup Store will cover return postage charges when allergic reaction occurs.

We recommend that returned items should be posted by a registered delivery service and require a signature upon delivery. Ensure the returned goods are sufficiently wrapped to ensure the goods do not get damaged in transit. If damage occurs in transit, refund may be refused. We cannot accept liability for returned goods lost or damaged in transit. Once Media Makeup Store has received the goods the refund will be made within 14 working days. Any items received by Media Makeup Store without explanation will be returned to sender.

Hello You!

Enter your email address for stock alerts, discounts, promotions and more!

SEARCH THIS STORE