Frequently Asked Questions
Can I trust this website?
Yes, this website is secure. All credit card details are encrypted and destroyed after processing.
Can I order samples?
Yes. We can send 4 samples at a postage and handling fee of $12.50 for Australian customers. Samples to New Zealand customers are $12.50 (Air Mail). Air Mail is untrackable if the parcel is delayed, missing or lost by Australia Post.
If you wish to order samples please order online or email firstname.lastname@example.org with your full name, postal address, contact number, credit card details and requested four samples. Money orders and direct deposit payments are accepted, but will take longer as the samples will be processed once payment has been received. Please contact Media Makeup for bank details.
Can I track my parcel?
Yes. All eParcels and Express ePacels can be tracked at www.auspost.com.au
You will recieve your consginment tracking number in an email that is sent when parcels are dispatched from Media Makeup.
What is a dispatched email?
A dispatched email is an automatic email sent by Australia Post when orders have been posted. In this email you will recieve a consignment tracking number for you to track your parcel.
Can I have my parcel left on my doorstep?
No. All eParcels and Express eParcels require a signature upon delivery. We will not give authorisation to leave at doorstep, as we hope to prevent lost of orders. If you are not home the parcel will be taken to your nearest Post Office for pick up. ID will be required for pick up.
What happens if my parcel hasn't arrived and it has passed the expected delivery time?
As listed on the Postage & Returns page, each state has an expected delivery time, which is estimated by Australia Post. Sometimes due to certain occurrences in different states parcels can be delayed in delivery. Using your tracking number, you can track your parcel every step from dispatch to delivery. For further assistance please contact Australia Post Customer Support on 13 76 78.
Do you offer industry discount?
Yes, we offer 25% discount off selected items for professional makeup artists and 15% discount for makeup students and beauty therapists. Discount excludes equipment. Please download and send application form and provide correct identification to Media Makeup.
Will I be contacted before my order is processed?
No. An auto reply email is sent when you complete your order. The only time you will be contacted is if there are any payment concerns, if all products are out of stock or to confirm postage rates for larger orders.
What happens when products are out of stock?
On check out, you have the option to choose Yes or No to be contacted, before processing if products are out of stock. If you choose Yes your order will automatically be processed with the products that are in stock. If you choose No we will contact you before processing.
Do you process back orders for the products that are out of stock?
No, we don’t do back orders. Keep a look out on the web store for its availability.
How do I know when my out of stock products are available?
The web store is updated daily. Always keep a look out for product availability. However, a generic email notifying the arrival of stock will be sent to customers that requested to be updated.
What does "keep me updated" mean?
This option is found on checkout. If you select “keep me updated” your email is stored in our system which will allow us to notify you when products arrive in stock and any updates to the Media Makeup Store.